I haven't experienced customer service that good in ages. No wonder their business has been around for 18 years. Let's keep them in the neighborhood.
Excellent customer service: friendly, relaxed, good guides, informed specialists. Eric Murphy helped me pick out these frames, and he adjusted my sister's progressive lenses so she can read more comfortably now! He was funny and enthusiastic, he organized things and clearly communicated the various elements of the process. Great manager - and talented specialist. He was explaining to me that they are unique as they are among the first places that has these new machines - impressive technology! Saw a picture of my eyeball & the cloudy area that indicates that I see color very well! Which is something I knew as I have used it in my 20+ year career in the visual arts!